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Aetheria Selfcare

Refund
Policy

Understand our return and refund policies for purchases made at Aetheria Selfcare.

Other Policies

Exchange & Refund Policy

At Aetheria, we want you to love your self-care experience! If you’re not completely satisfied with your purchase, we offer an easy exchange or refund process.

Eligibility for  Return & Refund

  •  Refund is only possible in-front of the delivery man.
  • If you didn't like the product or any issue on your end, you can return with delivery charge.
  • If there are any damage or defects in the product itself, you can return without any charges.
  • Refund will be delivered within 5 business days.

Eligibility for Exchange 

  • You may request an exchange within 3 days of receiving your order.
  • Products must be unused, unopened, and in their original packaging.
  • For damaged or defective products, please provide clear photos & videos as proof within 24 hours of receiving the item.

How to Request an Exchange or Refund

  1. DM us on social with your order number and reason for exchange.
  2. Our team will review your request and provide exchange or refund instructions.
  3. Once we receive and inspect the product, we will issue your exchange or refund.
  4. Refunds will be processed within 5 business days via your original payment method.

Note: Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective or incorrect.