Frequently Asked
Questions

Explore our collection, select your desired fragrances, and proceed to checkout. You may complete your order as a guest or create an account to save preferences and revisit your fragrance journey.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely for your peace of mind.

Absolutely. Your security is paramount. All transactions are protected with SSL encryption, and we never store complete payment details. We partner with Shopify's trusted payment infrastructure.

We offer Standard Delivery (5-7 business days), Express Delivery (2-3 business days), and Priority Next-Day service for select destinations. Each order is carefully packaged to protect your fragrances in transit.

Yes, we deliver to discerning clients worldwide. International orders typically arrive within 7-14 business days. Please note that import duties may apply based on your region's regulations.

Once dispatched, you'll receive a confirmation with tracking details. You may also view your order status anytime through your account under 'Order History.'

Please contact our client care team within 48 hours of the expected delivery date. We will promptly arrange a replacement or work with the carrier to locate your order—at no additional cost to you.

We offer a 30-day return policy for unopened fragrances in their original packaging. Domestic returns are complimentary. Simply initiate a return through your account or reach out to our care team.

To exchange, please initiate a return for the original fragrance and place a new order for your preferred selection. This ensures your new fragrance reaches you without delay.

Upon receiving your return, refunds are processed within 3-5 business days. The credit will appear on your original payment method within 5-10 business days, depending on your financial institution.

For optimal longevity, store your fragrances in a cool, dry place away from direct sunlight and temperature fluctuations. Keep bottles upright and tightly sealed when not in use.

Certainly. Complimentary signature gift presentation is available on all orders. Select this option at checkout and include a personalized message for your recipient.

Select 'Sign In' and then 'Create Account.' Alternatively, you may register during checkout. An account allows you to track orders, save favorites, and receive exclusive access to new releases.

Our dedicated team is available via email or our contact form. We respond within 24 hours, often sooner. We're here to ensure your experience is nothing short of exceptional.